Drapers Fashion retail industry news, trends and analysis

Agentic AI

Comment: How agentic AI will change the customer experience

30 June 2025 12,886 Views

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will improve shopping experiences through customer service.

Get full access to all the fashion industry news and intelligence you need
Subscribe today
Browse the archive of more than 55,000 articles, access bespoke in-depth research, read the daily and weekly newsletters in full, receive the print magazine (optional), and gain priority access to Drapers events

Subscribe

About us

Contact Us

Partner With Us

Terms & Conditions

Privacy

FAQ

COPYRIGHT © 2026 EMAP PUBLISHING LIMITED