Click and Collect

Primark has completed the rollout of its click-and-collect service to all 187 stores across the UK this week, more than two years after launching a trial.

Primark will complete the rollout of its click-and-collect service to all 186 stores across the UK by this summer.

Primark has announced it will expand its click-and-collect service to another 54 stores across the UK and add menswear and homeware to the offering for the first time.

Primark is to expand its click-and-collect service to all stores in Great Britain by the end of 2025 as it reported a 45% increase in operating profit to £508m for the 24 weeks to 2 March.

Paul Marchant, CEO of Primark, kicked off Drapers Inner Circle Summit 2023. He identified ways the retailer is progressing with its click and collect offering, international expansion and making headway with its sustainability strategies.

The John Lewis Partnership is extending its same-day delivery option for customers in three new cities after debuting the service in London last August.

Marks & Spencer is to encourage customers to bring their own bags to its click-and-collect service in an attempt to save 10 million units of plastic annually.

Tony Mannix, CEO of Clipper Logistics, now part of GXO, discusses how retailers such as John Lewis and JD Sports are meeting and exceeding consumer expectations with click and collect.

John Lewis has extended its Christmas delivery window by an extra day, allowing last minute shoppers to pick up their orders until 24 December.

John Bason, outgoing CFO at Primark owner Associated British Foods (ABF), talks to Drapers about recent trading performance, the value clothing chain's upcoming click-and-collect trials and its expectations for next year.

John Lewis & Partners has made several changes to its pricing and payment terms for shoppers, to help customers spread costs amid the cost of living crisis.