customer service

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will improve shopping experiences through customer service.

Drapers' secret shopper took to Oxford Street and Regent Street stores of Adidas, AllSaints, H&M, JD Sports, John Lewis, Marks & Spencer, Primark, Reiss, Selfridges and Zara to see how customer service and the store experience have been affected by Covid.

This exclusive mini-documentary explores the best in retail innovation, cutting edge shop design and the latest trends for store strategy.

High street chain Debenhams has been voted the number one retailer for customer service, climbing 59 places to second in the latest UK Customer Satisfaction Index.

Shop Direct has appointed a specialist team dedicated to customer service innovation.

The number of complaints made in the retail sector leapt by 30% to 2 million in 2016, new research has shown, amid a warning that the cost of poor customer service is rising.

Most consumers admit they are influenced by online reviews – positive and negative. How do you harness the potential of public customer feedback?