Comments on: M&S cyber-attack: lessons on crisis management https://www.drapersonline.com/news/ms-cyber-attack-lessons-on-crisis-management Fashion retail industry news, trends and analysis Tue, 20 May 2025 14:33:04 +0000 hourly 1 https://wordpress.org/?v=6.8.1 https://www.drapersonline.com/wp-content/themes/mbm-mops-2017/images/logo.gif Drapers https://www.drapersonline.com/news/ms-cyber-attack-lessons-on-crisis-management 125 75 Fashion retail industry news, trends and analysis By: Steve Sidkin https://www.drapersonline.com/news/ms-cyber-attack-lessons-on-crisis-management#comment-4047 Sun, 18 May 2025 10:48:52 +0000 https://www.drapersonline.com/?p=438174#comment-4047 Possible light at the end of the tunnel for Marks and Spencer as the BBC has reported that a third party with access to Marks and Spencer’s IT systems allowed the hacker in to the IT systems and if so:

1. the “how” this disaster for Marks and Spencer occurred will be answered;

2. going forwards steps can be taken to prevent it happening again; and

3. if the third party owed a duty of care to Marks and Spencer there may be the possibility of claiming damages – against the third party or its insurer.

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