Returns

The complexities of returns management in fashion retail are growing, but with the right plans in place, these challenges can be turned into opportunities.

Join this Drapers Connects webinar as we discuss the hot topic of returns. As paid for returns are on the rise, we will discuss what customers really want from returns, and how brands and retailers can exceed their expectations, with high street retailer New Look and returns solution provider ZigZag. Register for free and join the conversation.

Returns are the inevitable consequence of selling online, so understanding customer attitudes and expectations around them is crucial. A new consumer survey report explores what really matters to shoppers.

Boohoo Group-owned womenswear etailer PrettyLittleThing has started charging for UK returns by introducing a £1.99 fee.

Royal Mail predicts that returns of online purchases will have increased by 52% on Tuesday 2 January 2024, compared to the average number of return parcels per day in December – dubbed “take back Tuesday”.

As the new year kicks off, Drapers examines the biggest challenges that fashion retailers will face in 2024.

Online shoppers across Europe have different delivery preferences, so how do you win customers with a simple, customer-centric supply chain strategy? This Drapers Connects webinar will explore how to optimise and tailor your logistics across shipping, delivery and returns, while reducing complexity and saving costs.

H&M has said that it will not charge £1.99 for online returns made in store, and that the information on its website had been "innacurate".

Jon Nicholson, UK sales director of Royal Mail, shares how the company is helping fashion brands and retailers save time, become more sustainable and boost festive sales this year.

High street retailer New Look is rolling out return kiosks in a selection of its stores this week as it aims to reduce workload on staff and improve data collection.

Fashion businesses do not resell all the returned items they receive from customers, making a deep dent in profitability as well as the planet. Drapers examines what happens to this unwanted product, why retailers do not take it back and what needs to change to reduce its environmental impact.

Panellists from John Lewis Partnership, Swedish children’s clothing brand Polarn O Pyret and global logistics provider GXO discussed shared services and the huge problem of returns at Drapers Future of Fashion Conference  on 8 June.