Video: Deliver and delight first time – meeting the needs of urban customers with Selfridges and Reskinned

The delivery of ecommerce purchases is an increasingly important part of the shopping experience – for consumers and businesses alike.

City-dwelling fashion consumers have particularly high expectations. They want delivery to be fast and smooth, but they also want lots of options and to never miss a parcel.

For businesses, the need for fast deliveries can eat into profits, as well as bring sustainability concerns.

However, fashion brands and retailers that manage to exceed customers’ expectations with delightful deliveries will create loyal, happy customers.

This webinar, in partnership with Zedify, discusses the ways fashion brands and retailers can tackle the challenges – and opportunities – of urban deliveries.

Joined by experts from department store Selfridges and resale platform Reskinned, we cover:

– The real ways brands and retailers can delight customers with deliveries, while also building loyalty.

– Urban fashion customers – why and how businesses should be building unique delivery strategies for towns and cities.

– Service levels and options – what are customers’ real priorities from deliveries, and how to deliver them with agility.

– Fit for the future – ways to align your business’s sustainability goals with delivery demands.