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What is the best way to manage a returns process?
Digital Edition: What is the best way to manage a returns process?
The first step is understanding your customer. The way consumers shop is evolving, and shoppers are increasingly adopting a “buy now, return later” approach. Using our homes in the same way we use store changing rooms has become more prevalent – customers view their homes as fitting rooms, and therefore expect the end-to-end service a retailer provides to be as quick and easy as possible.
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